Privacy Policy
Last updated: February 2025. We take your privacy seriously and are committed to protecting your personal information.
Information We Collect
When you submit a quote request, call us, or contact us through our website, we collect personal information necessary to provide our auto glass services. This includes your name, phone number, email address, vehicle year, make, and model, your location or preferred service address, and information about your insurance provider and policy if applicable.
We may also collect technical information automatically when you visit our website, such as your IP address, browser type, pages visited, and the date and time of your visit. This information is collected through standard web analytics tools and helps us improve our site's performance and user experience.
How We Use Your Information
We use the information we collect to schedule and complete your service appointment, contact you to confirm appointment details and provide status updates, process insurance claims on your behalf when authorized, send service confirmations and follow-up communications, and improve our services based on customer feedback.
We may also use your contact information to send you occasional promotional messages about our services, special offers, or important service reminders. You can opt out of marketing communications at any time by replying STOP to any SMS message or by contacting us directly.
How We Share Your Information
AutoGlass Rehab does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with your insurance provider solely for the purpose of processing your auto glass claim, with glass suppliers and parts vendors as necessary to complete your service, and with service technicians assigned to your appointment.
We may also disclose information when required by law, to protect the rights and safety of AutoGlass Rehab or others, or in connection with a business transfer or acquisition.
SMS & Phone Communications
By providing your phone number when requesting a quote or scheduling service, you consent to receive calls and/or SMS text messages from AutoGlass Rehab regarding your service request, appointment reminders, and service updates. Message and data rates may apply depending on your carrier plan. You may opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us at (214) 328-0900.
Cookies & Analytics
Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and understand how visitors use our site. We use standard analytics tools such as Google Analytics to track aggregate traffic patterns. These tools do not collect personally identifiable information through cookies. You can disable cookies through your browser settings, though this may affect certain website features.
Data Retention
We retain your personal information for as long as necessary to provide services, resolve disputes, and comply with legal obligations. Customer service records are typically retained for a minimum of three years. You may request deletion of your personal information at any time by contacting us, subject to any legal retention requirements.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include secure data storage, limited access controls, and encrypted communications where applicable. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to access the personal information we hold about you, request corrections to inaccurate data, request deletion of your information where legally permissible, and opt out of marketing communications at any time. To exercise any of these rights, please contact us using the information below.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact us at info@myautoglassrehab.com, call us at (214) 328-0900, or write to AutoGlass Rehab, Dallas-Fort Worth, TX.