Question 1

Will a glass claim raise my insurance premium?

Accepted Answer

No. Texas law prohibits insurers from raising your rates for a single comprehensive glass claim. We have processed thousands of claims without affecting customers’ premiums.

Question 2

Will my insurance cover the cost?

Accepted Answer

For chip repairs with comprehensive coverage, Texas waives the deductible entirely. For replacements, most comprehensive policies cover the full cost minus any deductible — we verify and tell you the exact number before starting.

Question 3

Do I have to use my insurer’s preferred shop?

Accepted Answer

No. You always have the right to choose your own glass shop. We bill your carrier directly regardless of who their “preferred” vendor is.

Question 4

Can you really come the same day?

Accepted Answer

We complete most jobs same-day. Call by about 2 PM and we are typically there that afternoon. Our mobile fleet covers all of DFW, seven days a week.

Question 5

Where can you perform the service?

Accepted Answer

Anywhere that is safe and reasonably level — your home driveway, an office parking lot, an apartment complex, even a jobsite. We just need access to the vehicle and a bit of space to work.

Question 6

How long does a replacement take?

Accepted Answer

Most windshield replacements take about 60 minutes, plus a safe-drive-away time for the adhesive to cure (usually about an hour). Chip repairs are typically done in under 30 minutes.

Question 7

How much does a windshield replacement cost?

Accepted Answer

It varies by vehicle and whether ADAS calibration is required, so we give you a custom quote up front. Chip repair starts at $119, side/door glass from $279. With comprehensive insurance, many jobs are covered by your policy.

Question 8

Is there a trip or mobile fee?

Accepted Answer

No. Mobile service across the DFW metroplex is included — there is no trip charge or mileage fee.

Question 9

What is ADAS calibration and do I need it?

Accepted Answer

Advanced Driver Assistance Systems (lane-keep, automatic braking, adaptive cruise) rely on a camera mounted to your windshield. After any windshield replacement, that camera must be recalibrated to factory spec. We include calibration with replacements.

Question 10

Do you use OEM glass?

Accepted Answer

We use OEM and OEE (original-equipment-equivalent) glass that meets or exceeds your manufacturer’s specifications, paired with dealer-grade urethane adhesives. We can show you the glass certification before installation.

Question 11

My car has a HUD / rain sensor / heated glass — can you handle it?

Accepted Answer

Yes. We source the correct glass for heads-up displays, rain and light sensors, heated wiper-park areas, and acoustic interlayers, and transfer or reconnect all sensors during installation.

Question 12

What warranty do you offer?

Accepted Answer

Every replacement carries a lifetime workmanship warranty against leaks, wind noise, and installation defects for as long as you own the vehicle.

Questions, answered.

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